Terms of Use: Personal Information

Effective Date: January 1st, 2024
Last Updated: January 1st, 2025

At Elephant Bike Tours, we value your privacy and cookies are committed to protecting the personal information you provide when you sign up for our tours. This Terms of Use explains how we collect, use, store, and protect your personal data.

1. Information we collect
When you sign up for a tour, we will collect the following information:
• Full name
• Contact details (email address, phone number, mailing address)
• Payment information (processed securely via third-party payment processors)
• Emergency contact information
• Any special requirements, such as dietary preferences or health conditions (provided voluntarily).

2. How we use your information
Your personal information is used to:
• Process your booking and provide confirmation of your tour.
• Communicate essential details about your trip (itineraries, updates, and changes).
• Ensure your safety and well-being during the tour.
• Provide customer service and support before, during, and after your tour.
• Fulfill legal, financial, or regulatory obligations.

3. Sharing Your Information
We may share your information with third parties only when necessary, such as:
• Tour guides, local partners, or service providers for trip coordination.
• Emergency services, if required for health or safety reasons.
• Payment processors to complete transactions securely.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your rights
You have the right to:
• Access, update, or delete your personal information.
• Withdraw consent for data usage (subject to legal or contractual obligations).
• Request details about how your data has been used or shared.
To exercise your rights, please contact us at [email protected]

6. Retention of personal information
We retain your information only for as long as necessary to fulfill the purposes outlined in this Terms of Use, comply with legal obligations, resolve disputes, or enforce our agreements.

7. Cookies and online tracking
When you visit our website, we may use cookies or tracking technologies to enhance your browsing experience. For more details, refer to our Cookie Policy.

8. Changes to this term of use
We may update this Terms of Use periodically. Any changes will be posted on our website with the updated “Effective Date.” We encourage you to review this document regularly.

9. Contact Us
If you have any questions or concerns about our handling of your personal information, please contact us:
• Email: [email protected]
• Phone: +85512-455-919
By signing up for a tour with Elephant Bike Tours, you acknowledge and agree to the collection, use, and storage of your personal information as outlined in this Terms of Use.

COOKIES POLICY

Effective Date: January 1st, 2025
Last Updated: January 1st, 2025

This Cookie Policy explains how Elephant Bike Tours uses cookies and similar technologies on our website. By using our website, you agree to the use of cookies in accordance with this policy.

1. What are cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help the website recognize your device, remember your preferences, and improve your browsing experience.

2. Types of Cookies We Use
We use the following types of cookies on our website:

a. Essential Cookies
These cookies are necessary for the website to function and cannot be turned off. They are typically set in response to actions like logging in, filling out forms, or setting your privacy preferences.

b. Performance Cookies
These cookies collect anonymous information about how visitors use our website, such as which pages are most frequently visited. This helps us improve the functionality and user experience of our site.

c. Functional Cookies
Functional cookies enable the website to remember your preferences (e.g., language, region, or username) and provide enhanced, more personalized features.

d. Advertising and Targeting Cookies
These cookies track your browsing habits and allow us to display relevant advertisements based on your interests. They may also be used by third-party advertisers to show you tailored ads on other platforms.

3. Third-Party Cookies
We may allow third-party service providers, such as analytics or advertising partners, to place cookies on our site. These cookies are governed by the third party’s privacy policies. Examples include:
• Google Analytics: To track website performance and user behavior.
• Facebook Pixel: To measure ad performance and retarget visitors with relevant ads.
• Bing Webmaster: To track website performance and user behavior.

4. How to Manage Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
• Google Chrome: Manage cookies
• Mozilla Firefox: Manage cookies
• Safari: Manage cookies
• Microsoft Edge: Manage cookies
Alternatively, you can visit www.allaboutcookies.org for detailed instructions on managing cookies across various browsers.

5. Your Consent
By continuing to use our website, you consent to our use of cookies as outlined in this policy. If you do not consent, you should disable cookies through your browser settings or stop using the website.

6. Updates to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we use cookies.

7. Contact Us
If you have any questions about our Cookie Policy or how we handle your data, please contact us:
• Email: [email protected]
• Phone: +85512-455-919