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Cycling on the Mekong Island

BOOKING TERMS AND CONDITIONS

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1. Booking and Confirmation

  • Bookings can be made via our website, email, or phone.

  • A booking is confirmed only upon receipt of a deposit of 30% of the total tour cost unless otherwise specified.

  • Full payment must be made no later than 30 days prior to the tour start date.

  • Bookings made within 30 days of the departure date require full payment at the time of booking.

  • Confirmation will be sent via email once the payment is processed.

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2. Payment Methods

  • Payments can be made via credit/debit cards, bank transfers, or online payment gateways.

  • Any bank fees or charges incurred during payment are the responsibility of the client.

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3. Cancellations and Refunds

  • Cancellation by the Client:

    • More than 30 days before departure: Full refund minus the deposit.

    • 15–30 days before departure: 50% of the tour price refunded.

    • Less than 15 days before departure: No refund.

  • Cancellation by Elephant Bike Tours:

    • Full refunds will be provided if we cancel the tour due to unforeseen circumstances.

    • We are not liable for any incidental expenses incurred by the client (e.g., flights, visas).

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4. Changes to Bookings

  • Requests to modify bookings must be submitted at least 14 days prior to the tour start date.

  • Changes are subject to availability and may incur additional fees.

  • Elephant Bike Tours reserves the right to alter itineraries due to weather, safety, or operational reasons.

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5. Travel Insurance

  • Comprehensive travel insurance covering medical expenses, trip cancellations, and personal liability is mandatory for all participants.

  • Proof of insurance must be provided before the tour commences.

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6. Health and Fitness Requirements

  • Participants must ensure they are physically fit and free of medical conditions that may affect their ability to participate.

  • Any pre-existing medical conditions must be disclosed at the time of booking.

  • Elephant Bike Tours reserves the right to decline participants who fail to meet fitness requirements.

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7. Liability and Responsibility

  • Elephant Bike Tours takes every precaution to ensure the safety of participants but cannot be held liable for:

    • Injuries, illness, or accidents during the tour.

    • Loss or damage to personal belongings.

    • Unforeseen delays caused by external factors (e.g., weather, strikes, or natural disasters).

  • Participants join tours at their own risk.

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8. Equipment and Bicycle Use

  • All equipment, including bicycles, is provided and maintained in good condition.

  • Participants are responsible for any damage or loss caused to equipment during the tour.

  • Helmets are mandatory, and participants must wear them at all times while cycling.

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9. Code of Conduct

  • Participants are expected to adhere to local laws, cultural norms, and safety guidelines.

  • Disruptive or inappropriate behavior may result in removal from the tour without refund.

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10. Force Majeure

  • Elephant Bike Tours is not liable for cancellations, delays, or changes caused by force majeure events, including but not limited to natural disasters, political unrest, or pandemics.

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11. Photography and Media

  • Elephant Bike Tours may use photos and videos taken during the tour for marketing and promotional purposes.

  • Participants who do not wish to be featured in media content should notify us in writing prior to the tour.

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12. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the Royal Government of Cambodia.

  • Any disputes arising out of these terms shall be resolved in the courts of Cambodian court.

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